Privacy Policy

Heavenly Scents recognizes that privacy is a fundamental human right and further recognizes the importance of privacy, security and data protection to our customers. As a company, we ensure any information we may hold about our customers, including personal data, remains confidential.

The Heavenly Scents online store uses e-commerce software, developed by Shopify.  If you have visited or made a purchase from a Shopify-powered store, information is collected and used about you on behalf of that particular merchant.

Shopify, on behalf of Heavenly Scents, collect information about how you access our website, your account, and our platform, including information about the device and browser you use, your network connection, your IP address, and details about how you browse through our website and platform. We collect some of this information by using “cookies” or other similar technologies directly from your device. For more information about how we use these technologies, see the Shopify Cookie Policy.

To complete a transaction and fulfill your order, we ask that you provide information about yourself like your name, billing address, shipping address, email address, phone number, and payment information. 

We use the information provided at checkout, or saved to your account, to fulfill any orders placed on the Heavenly Scents website.  In addition, where customers have subscribed to receive updates on products and services, we will use the contact information provided.

Cookies and other similar tracking technologies are processed in analytics reports which are used to gain insight, allowing us to improve our services and understand the type of traffic our website is receiving.  For example, analytics about how our customers browse and interact with our website. This is known as a 'legitimate business interest'.

When you place an order through our website, we will maintain your order information for our records unless and until you ask us to delete this information.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the Heavenly Scent's contact page.  Alternatively, if you prefer, you can send an email to handmade@heavenly-scents.co.uk.