FAQs

What are wax melts?
Wax melts are similar to scented candles, however they do not have a wick to light.  Instead, they are heated in a wax melt burner.  If you're a newbie to wax melts, you will need to buy a wax melt burner in order to use your wax melts.  There are typically two types of burners, electric and tealight.  We recommend a tealight burner for our wax melts, since this type of burner works better with soy wax melts and produces a stronger scent.

How do I change the wax in my burner?
When you need to change the wax in your burner, we recommend one of two methods:

1) When the wax has cooled and is solid, pop a tealight underneath as normal and wait around 1-2 minutes (this is to melt the base of the wax and separate it from the burner) then gently push on one side of the wax and it should slide straight out.

2) When the wax is warm and is liquid, wipe out the melted wax using kitchen roll, cotton pads or something similar, taking care not to burn your fingers.

Between uses we recommend regularly cleaning your burners with warm water. Please do not use cold water on a hot burner as this may cause it to shatter. Make sure your burner is completely dry before use as water does not mix well with wax.

What are simmering crystals?
Simmering crystals are salts, combined with fragrance oil.  They are heated in a burner, exactly the same way as a wax melt.  Some people prefer to use the crystals over the wax melts since cleaning the burner after use is simple and easy. Use simmering crystals as they come, there is no need to add water.

Where can I find reviews of your products?
Unfortunately, we do not have a reviews section on our website.  However, if you would like to get a feel for the quality of our products, we invite you to check out our Facebook group.  There is plenty of feedback from our members (over 3k and growing!).

When will I get my order?
We aim to have all orders ready for collection or dispatch within 2-3 working days.  Postal orders are usually delivered within 3-6 working days from dispatch, however sometimes delivery may take longer. For collection orders, we will contact you to arrange a suitable collection slot. 

What is your returns policy?
Our returns policy can be found within our Terms and Conditions.